PRIVACY POLICY

Kozy Keys LLC Privacy Policy www.kozykeysllc.com Effective Date: May 1, 2026 | Last Updated: May 1, 2026

Kozy Keys LLC ("Kozy Keys," "we," "us," or "our") is a Florida-based short-term rental company operating in the United States. We are committed to protecting the privacy of our guests, property owners, landlords, and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at www.kozykeysllc.com, contact us, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

a. Contact & Identity Information

  • Full name

  • Email address

  • Phone number (including mobile numbers used for SMS communication)

  • Mailing address

b. Payment & Financial Information

  • Credit/debit card details (processed securely through third-party payment processors)

  • Billing address

  • Transaction history

c. Identity Verification Information

  • Government-issued ID (where required for booking verification)

  • Date of birth (where required)

d. Booking & Property Access Information

  • Reservation details (check-in/check-out dates, number of guests)

  • Property access codes and key information provided for your stay

  • Communication records related to your booking

e. Website & Device Information

  • IP address and browser type

  • Pages visited and time spent on our website

  • Referring URLs and click behavior

  • Cookies and similar tracking technologies

f. Information from Third-Party Booking Platforms When you book through platforms such as Airbnb, VRBO, or other booking websites, we may receive personal information from those platforms as permitted by their terms of service and your agreements with them.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage bookings and reservations

  • To communicate with guests and property owners before, during, and after a stay

  • To send booking confirmations, updates, and important notices via email or SMS

  • To process payments and prevent fraud

  • To verify identity and comply with legal requirements

  • To provide property access information and coordinate housekeeping or maintenance

  • To respond to inquiries submitted through our contact form or other channels

  • To improve our website, services, and customer experience

  • To comply with applicable laws, regulations, and legal obligations

  • To send promotional communications (only where you have opted in)

3. SMS Communications

By providing your phone number and consenting to SMS communications, you agree to receive text messages from Kozy Keys LLC. These messages may include booking confirmations, check-in instructions, property updates, and customer service communications.

SMS consent is not shared with third parties or affiliates. Your phone number and consent to receive SMS messages will never be sold, transferred, or disclosed to any outside party for their own marketing purposes.

You may opt out of SMS communications at any time by replying STOP to any text message. For help, reply HELP or visit www.kozykeysllc.com. Message and data rates may apply.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

a. Service Providers We may share your information with trusted third-party vendors who assist us in operating our business, including payment processors, email service providers, property management software, and housekeeping coordination. These parties are contractually obligated to keep your information confidential and use it only as directed by us.

b. Booking Platforms If your booking originates from a third-party platform such as Airbnb or VRBO, we may exchange relevant booking information with those platforms as necessary to fulfill your reservation.

c. Legal Requirements We may disclose your personal information if required by law, court order, or government authority, or to protect the rights, property, or safety of Kozy Keys LLC, our guests, or others.

d. Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and improve our services. You can control cookie settings through your browser. Disabling cookies may limit some functionality of our website.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take steps to protect your own information as well.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing or SMS communications

  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites such as Airbnb, VRBO, or other booking platforms. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.

12. Contact Us

Kozy Keys LLC Website: www.kozykeysllc.com Email: info@kozykeysllc.com Phone: 813-829-1231 State of Registration: Florida, USA